Shipping policy

SHIPPING POLICY

Orders are processed and shipped within 3–7 business days after payment is confirmed. Business days do not include weekends or holidays. Shipping times may vary depending on destination and carrier delays, which are beyond our control. Once your order is shipped, you will receive tracking information via email. We are not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier.

FAQ

Grade A jade — No knockoffs, no cutting corners, high quality for every product we present.

We are unable to accept returns or refunds.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

The product you purchased, for example the Jade Dragon V1: jade dragon v1 pendant + our signature gold plated chain.